tk995's Privacy Policy —
Your Data Is Our Responsibility
How we collect your personal information, why we use it, and how we keep it secure through SSL encryption — everything is clearly explained here.
Introduction & Scope
This Privacy Policy has been prepared on behalf of the tk995 platform ("we", "our", "tk995"). When you use tk995's website, mobile version, or any related services, you agree to comply with the terms of this policy.
We believe your privacy is a fundamental right. We therefore commit to maintaining full transparency in how we collect and use your information, and we will not sell or transfer your data to third parties without your consent.
This policy applies to users in Bangladesh. If you have any questions about this policy, please contact us: [email protected]
Section 1: What Information We Collect
When you create an account or log in to tk995, we may collect the following information:
- Your full name and username
- Email address and contact details
- Date of birth (for age verification — you must be 21 or older)
- National ID or passport number (for identity verification)
- Your preferred language and country/region
Financial information we collect to process deposits and withdrawals:
- bKash, Nagad, Rocket, Upay account numbers
- Bank account and routing details (for bank transfers)
- Deposit and withdrawal history and amounts
- Transaction date, time, and reference number
We never collect your full bank PIN or mobile banking password.
When you use our platform, certain technical information is collected automatically:
- IP address and device identifier information
- Browser type, version, and operating system
- Cookies, session data, and local storage information
- Your activity logs — page visits, clicks, and session duration
To improve your gaming experience and ensure responsible gaming, we collect:
- Play history, bet amounts, and results
- Preferred game categories and game provider information
- Session duration and gaming break information
- Bonus claims and wagering progress information
Section 2: How We Use Your Information
tk995 uses collected information only for specific, legitimate, and relevant purposes. The main reasons for our use of information are described below:
- Creating and managing your account
- Processing deposits, withdrawals, and transactions
- Providing bonuses and promotional offers
- Testing and improving platform functionality
- Identifying and resolving technical issues
- Identity verification and age confirmation (21+)
- Preventing fraud, money laundering, and suspicious activity
- Account security and prevention of unauthorized access
- Setting and monitoring responsible gaming limits
- Providing 24/7 live chat and email support
- Notifying you of important account updates
- Informing you of changes to policies or terms
- Resolving your complaints and questions
- Game recommendations based on your preferences
- Displaying relevant promotional offers
- Personalizing VIP program benefits
- Customizing website layout and content
Section 3: Cookies & Tracking Technologies
Cookies and similar tracking technologies are used on the tk995 website to improve your experience. Cookies are small text files stored in your browser that help our platform recognize you.
- Essential Cookies: Required for maintaining login sessions, security verification, and basic platform operations.
- Functionality Cookies: For remembering your preferences, language settings, and login information.
- Analytics Cookies: For monitoring platform usage and measuring performance.
- Security Cookies: For preventing fraudulent activity and cyberattacks.
You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
- Session cookies: deleted when the browser is closed
- Login cookies: up to 30 days
- Preference cookies: up to 1 year
- Analytics cookies: up to 2 years
Section 4: Data Sharing & Third Parties
tk995 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, we may share information in certain specific circumstances:
We work with trusted technology and service providers who help us operate services on our behalf. These partners operate under strict confidentiality agreements and may only use data for specified purposes.
- Payment processing services (bKash, Nagad, Rocket, Upay)
- Identity verification services
- Cloud hosting and data storage providers
- Game software providers (Pragmatic Play, Spribe, etc.)
In the following circumstances we may be required to share information with authorities:
- Court orders or valid legal processes
- Assistance with anti-money laundering investigations
- Fraud or cybercrime investigations
- Legitimate requests related to national security
We always verify the validity of such requests and provide only the minimum information required.
Section 5: Data Security Measures
tk995 uses industry-leading security technology to protect your information. Our security framework operates at the following levels:
All data between you and our servers is protected through 256-bit SSL/TLS encryption.
Stored sensitive information (passwords, financial data) is encrypted using strong algorithms.
Two-factor authentication (2FA) is available for accessing your account.
Our security team monitors suspicious activity around the clock and responds promptly.
Section 6: Your Rights & Controls
As a tk995 user, you have the following rights over your own information. To exercise these rights, contact us: [email protected]
You can find out what information tk995 holds about you at any time and request a copy.
If there are any errors in your information, you can request a correction. We will fix it as soon as possible.
In certain circumstances you can request that your information be deleted, though information required by legal obligations may need to be retained.
In some cases you can request that the use of your information be temporarily suspended.
For information processed on the basis of consent, you can withdraw that consent at any time.
You can request to receive your information in a readable format.
Section 7: Data Retention Period
tk995 retains your information only for as long as necessary. We follow these criteria when determining the retention period:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Information | 5 years after account closure | Legal & Regulatory Obligations |
| Financial Transaction Records | 5 years from the date of transaction | Financial Auditing & Fraud Prevention |
| Gaming Activity Logs | 2 years from the last activity | Responsible Gaming Monitoring |
| Technical Logs & Cookies | Up to 13 months | Security & Service Improvement |
| Support Conversations | 3 years from the last contact | Service Quality & Dispute Resolution |
Section 8: Protection of Minors
tk995 is an age-restricted platform. Our services are for users aged 21 and above only. We do not knowingly collect information from or provide services to minors.
We have age verification measures in place during the registration process. If we find evidence that a user is under 21 years of age, we will immediately suspend their account and delete the collected information.
If you believe that a minor you know is using our platform, please let us know: [email protected]
Section 9: Policy Changes & Updates
tk995 may update this privacy policy from time to time. In the event of any significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A special notice will be displayed on the website.
- The "Last Updated" date at the top of the page will be changed.
Continuing to use tk995 after the changes means your consent to the new policy. We recommend that you always stay updated.
Section 10: Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy or your information, please contact our privacy team. We provide support in both Bengali and English.
For more information about privacy
To learn about tk995's complete policies, please also review our other documents. Answers to your general questions can be found in the Terms & Conditions, Responsible Gaming Guidelines, and FAQ.