Frequently Asked Questions
All your questions answered at tk995
Learn everything about accounts, deposits and withdrawals, bonuses, live casino, and cricket betting.
Welcome to tk995. This FAQ page has been put together to give players in Bangladesh complete answers to the most common questions. From live dealer games to depositing with bKash or Nagad, understanding cricket betting markets, or tips for playing responsibly — you will find answers in the sections below. If your question is not listed, our 24/7 live chat support is always ready to help.
Live Dealer Games
Betting limits at live dealer tables on tk995 vary by game and table. Some tables let you start with smaller bets, while high-roller tables support larger ones. The limits for each table are clearly shown before you enter the game lobby, so you can pick the right table for your budget.
Yes, both games are very familiar to players in Bangladesh and South Asia. In Teen Patti, you build the best hand from three cards. In Andar Bahar, the dealer flips one card and you predict whether a card of the same value will land on the Andar or Bahar pile. The rules are straightforward, so new players can pick them up quickly.
In live dealer games, a real dealer runs the game from a professional studio using high-quality cameras, and you watch the live broadcast directly on your screen. Placing bets, drawing cards, or spinning the roulette wheel — everything happens in real time. You can also chat with the dealer through the chat box, which gives the game a feel similar to a land-based casino.
Yes. The tk995 live casino runs smoothly on the browser of any modern smartphone or tablet — no separate app download needed. With a stable internet connection, you can enjoy the live video stream on mobile without interruption.
In live roulette, the dealer spins a wheel and a ball lands on a specific number. You can bet on a single number, a group of numbers, red or black, or odd or even. The payout and odds vary depending on the type of bet. For beginners, starting with simple bets like red/black or odd/even is a good approach.
Account Questions
First, make sure your username and password are typed correctly — letter case matters in English. Clear your browser cache and cookies, then try again. If the problem continues, contact tk995's 24/7 live chat support and they will help you quickly.
Registration on tk995 is simple and fast. You can create an account by filling in the registration form with your name, email or mobile number, and a password. Keep in mind this platform is only for users aged 21 and above. Registering with accurate information ensures no issues when withdrawing later.
For a secure password, mix uppercase and lowercase English letters, numbers, and special characters. Keep your password at least eight characters long and avoid easily guessable words like your date of birth or name. Not reusing the same password on other sites helps keep your account safe.
Click the "Forgot Password" option on the login page and enter the email or mobile number you used during registration. A verification code or link will be sent to you, which you can use to set a new password. The whole process takes just a few minutes.
Yes, after logging in you can update your phone number, email, and other contact details from Account Settings. Some changes may require identity verification. If you do not receive a confirmation message after updating your information, let support know.
Responsible Gaming
Yes, as part of responsible gaming tk995 lets you set daily, weekly, or monthly deposit limits. Go to the Responsible Gaming section in Account Settings to set these limits. Once a limit is set, it takes effect automatically and you can enjoy games while staying within your budget.
Some common signs are: repeatedly playing to recover lost money, lying to family or friends to fund gambling, going beyond your set budget, and being unable to stop playing. If you notice these signs, take a break and seek professional help if needed.
tk995 is operated for users aged 21 and above only. The brains of younger individuals are still developing, which means the ability to judge financial risk is not yet fully formed. This age limit is strictly enforced to protect minors and ensure responsible gaming.
Cooling-off is a temporary break — activating it suspends gaming activity on your account for a set number of days. Self-exclusion is a longer-term option where you voluntarily close your account for a specified period. Both options can be activated through Account Settings or via support.
Start by speaking with the tk995 support team — they can help apply limits or a break to your account. You can also reach out to family and trusted friends for support. In Bangladesh, you can contact mental health professionals and counselors who provide expert advice on addiction issues.
Cricket & Sports Betting
Yes, tk995 offers betting on the Bangladesh Premier League (BPL), IPL, ICC tournaments, the T20 World Cup, and various other international cricket events. A list of available matches and markets can be found in the Sports section.
Yes. Live in-play betting lets you place bets while a match is in progress, giving you the chance to make decisions based on how the game is going. Markets like the outcome of the next over, who will take the next wicket, or the overall match result are available live. Odds change quickly, so it is important to follow closely.
The most popular cricket markets include Match Winner (which team will win), Top Batsman, Top Bowler, Over/Under (more or fewer runs in a specific over), First Wicket to Fall, and Man of the Match. For example, all of these markets are typically available for a Bangladesh vs India match.
In an accumulator (or "acca") bet, you combine predictions on multiple events. The odds of each event are multiplied together to produce a total odds figure, so there is potential for a large return from a small stake. However, if even one selection is wrong, the entire bet is lost. So think carefully about each selection.
How to Deposit
tk995 generally does not charge any extra fee on deposits. However, your mobile banking service — such as bKash or Nagad — may apply their own transaction charges, which vary according to that service's terms. Check the latest charges for your chosen payment method before making a deposit.
Go to the Cashier or Deposit section and select Nagad. Enter the amount (minimum ৳200) and make the payment to the number provided by tk995 via the Nagad app or dial. Save the payment reference number. The balance is usually added to your account within a few minutes.
Sometimes there can be a slight delay in payment processing. First, confirm in your bKash, Nagad, or Rocket app that the payment was successful. If money was deducted but the balance has not been added, contact live chat with a screenshot of the transaction and the reference number.
tk995 supports the most popular payment methods in Bangladesh: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla Bank, BRAC Bank, and various other banks). The minimum deposit amount is ৳200 for all methods.
The minimum withdrawal amount is ৳1,000. A withdrawal request is usually processed within 15 minutes to 2 hours. Having identity verification completed makes the process smoother and faster. Try to withdraw using the same method you used to deposit.
Have more questions? We are ready to help
Our 24/7 live chat support assists in both Bengali and English for any issue you have.
To contact us by email, write to: [email protected]